Meet bookinglab.
Our mission is simple: redefine how people interact with public services and help build a future-ready public sector. Every decision starts with users. Every feature is built to help you work smarter, move faster, and cut costs. Relentless innovation and improvement sit at the heart of everything we do.
Made for the NHS, with the NHS.
A new standard for phlebotomy bookings.
Lower costs, lighter workloads, and a patient experience that delivers.
Purpose-built. Budget-friendly.
Most Trusts face the same choice: pricey, overengineered platforms or quick fixes that fall short. Both retrofitted. Neither built for phlebotomy. We’ve worked with the NHS to change that. A purpose-built phlebotomy product. Everything you need, priced fairly.
Save thousands of pounds and hundreds of hours.
Shape rules and workflows around your service. Pathways and allocations adapt in real time to user needs, demand, and staff availability. Update every detail instantly, in-house. The result? Better capacity use. Less admin. Lower costs.
The experience your patients deserve.
Deliver journeys that guide and adapt in real time. Keep patients informed at every step. Offer simple check-in via mobile or in-clinic screens, plus automated phone booking for those who prefer to call. More flexibility. Happier patients.
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The platform powering a new era in phlebotomy.
From rigid and outdated to cutting-edge and user-led. Meet the booking system transforming service delivery.
Ready for any
NHS pathway.
Can’t see what you need? Just ask. Our platform can handle any bookable service.
Internal and external bookings. Trust-wide.
Patients. Resources. Workforce. One system.
Resources.
Rooms. Equipment. Pool Cars. Purpose-built products that help your teams get more from every asset.
Appointments.
Any use case. Any team. However niche. Save time, reduce costs, and transform the experience of in-person, virtual, and over-the-phone appointments.
Events and Training Courses.
A best-in-class platform built for NHS events and courses. Powerful. Flexible. Easy to manage.
Communication, redefined.
Automate confirmations, reminders, updates, and feedback. Send guidance before and after visits. Use the mass emailer to reach the right groups in real time. True two-way communication. Less work. Lower costs.
Smarter patient management.
Everything staff need, right at their fingertips. Check patients in, update bookings, view key details, add notes, and reconcile data for accurate reporting. All in a purpose-built tablet app. More visibility. Better support.
All your data. One clear view.
From finger in the air to data-driven. Live dashboards track usage patterns, utilisation, user behaviour, DNAs, and unique service KPIs. Filter, export, and visualise the data you need to improve operations, forecast trends, and plan strategically.
Buy your way.
No two trusts work the same. Your tech shouldn’t either. Pick the setup that works for you.
Specific product: Pick a proven product shaped by leading trusts and configure it to fit your service.
Managed Service: We design, develop, and implement every bookable service with you. One partner. Zero hassle.
Bespoke Project: Tackle a specific challenge with a tailored solution built on our platform and delivery expertise.
Enterprise License: Take a platform licence and use our technology stack to build and run your own solutions in-house.
Find us on
G-Cloud 15.
We’re a G-Cloud 15 Supplier, so you can purchase with ease, speed, and confidence.
What sets our platform apart?
Why is this the best phlebotomy booking system?
Proven impact.
From a 7x ROI at Betsi Cadwaladr UHB to an 88% cost reduction at Royal Wolverhampton NHS Trust, we deliver results across every use case. Trusted by 120+ public sector organisations, we power over 30 million bookings a year. Can any other system match that?
The most advanced. The most versatile.
Our feature set is unmatched. We built many of the tools the sector relies on, and we still set the standard for sophistication, scale, and reliability. The most advanced booking tech, proven across the widest range of use cases.
Service knowledge.
We’ve helped shape booking standards across the public sector. It’s more than technology. It’s consultancy, guidance, and the shared insight of a UK-wide public sector community. We know what works. That’s why teams trust us.
User-led future-proofing.
Through user groups and surveys, we listen and build what you actually need. If it benefits everyone, it ships as standard. Our community meets through webinars and shared channels to share ideas, collaborate, and drive innovation. The result? A user-led platform built for the next generation of public services.
Smarter patient management.
Everything staff need, right at their fingertips. Check patients in, update bookings, view key details, add notes, and reconcile data for accurate reporting. All in a purpose-built tablet app. More visibility. Better support.
All your data. One clear view.
From finger in the air to data-driven. Live dashboards track usage patterns, utilisation, user behaviour, DNAs, and unique service KPIs. Filter, export, and visualise the data you need to improve operations, forecast trends, and plan strategically.
SEE THE #1 PHLEBOTOMY BOOKING SYSTEM IN ACTION.
Accessible. Secure. Reliable.
WCAG 2.2 AA compliant. ISO 27001, Cyber Essentials Plus, and data retention schedules come as standard. 99.95% uptime or higher, guaranteed. Accessibility, security, and reliability is built into everything we do.
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